Frequently Asked Questions
Everything you need to know about your INK’D London experience.
How long does shipping take within the UK?
We offer standard shipping which typically takes 2-4 business days. Express next-day delivery is also available for orders placed before 2 PM GMT.
Are INK’D London products cruelty-free?
Yes, all our beauty and aftercare products are 100% cruelty-free and never tested on animals. We are committed to ethical beauty standards.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or used.
Do you ship internationally?
Absolutely. We ship worldwide from our London hub. International delivery times vary by location but generally take between 7-14 business days.
Can I track my order?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Google Pay.